Help Center
Answers for clients and freelancers using Picklancer.
Topics
Hiring & orders
Buying gigs, posting jobs, funding escrow, and releasing payments.
Freelancer verification
Phone OTP, identity document, and activating your selling account.
Credits & Plus
Bid credits, Freelancer Plus benefits, and withdrawals.
Disputes & refunds
Policy overview, plus your personal Dispute center for open cases.
Trust & safety
Escrow, contact filters, and marketplace protections.
Policies
Terms, privacy, cookies, and acceptable use.
FAQ
- Who can sell on the platform?
- Freelancers who complete phone and identity verification. Clients can join from anywhere.
- Is hourly work supported?
- No. Only fixed-price jobs and packaged gigs (Basic / Standard / Premium).
- When does the freelancer get paid?
- After you release escrow (or an admin settles a dispute). Platform commission is deducted on release.
- How do I contact support?
- Email support@picklancer.com or use the Contact page. Order issues should start from the order’s dispute flow when possible.